Privacy Statement
Overview
We, Colm Warren Polyhouses (CWP) Ltd are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information. This Privacy Policy also explains our online information practices and the choices you can make about the way your information is collected and used. Please read the following to learn more about how we collect, store, use and disclose information about you when you interact or use our websites: www.thepolytunnelcompany.ie and www.cwp.ie (collectively the “Websites”) or any related events, trade shows, exhibitions, sales or marketing, and/or if you use any of our products or services (including any trials) (collectively known as the “Products/Services”) in any manner.
Colm Warren Polyhouses Ltd. are committed to complying with the European General Data Protection Regulation (GDPR) and are always working to manage your data in the safest possible fashion. The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website. Naturally, if you are not happy with this Website Privacy Policy you should not use this website. By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.
What does this Privacy Policy Cover?
This Privacy Policy covers our treatment of information that we gather when you are accessing or using our Websites or the Products/Services or when you contact us in any manner. We gather various types of information, including information that identities you as an individual (“Personal Information”) from our users, as well as "Non-Personal Data" as explained in more detail below.
Information You Provide to Us:
When you use the Websites: We may collect any Personal information that you choose to send to us or provide to us, for example, on our online form. If you contact us through the Websites, we will keep a record of the correspondence.
When you use the Products/Services: We receive and store information you provide directly to us. For example, when setting up new accounts/users, quotation or information requests, we collect Personal Information:
Personal Information
The personal information we collect is as follows:
1. Contact Name(s)
2. Email Addresses
3. Phone Numbers
4. Home/Business Addresses
5. Site locations/addresses
The information we collect is generally used for billing, to provide you with the goods or services you have ordered; to contact you if required in connection with your order or to respond to any communications that you might send to us; and to send you further information for marketing and updates. We may also study this information periodically to determine our customers' needs or to develop new products. From the end of April 2018 Colm Warren Polyhouses (CWP) will only use your personal information for marketing purposes (email newsletters & online promotions) where specific consent for this purpose has been given. We will also generate non-identifying and aggregate profiles from information that our customers provide during registration (such as the total number of customers in a given category). This aggregated and non-identifying information may be used to promote advertisements that appear on our website, PPC channels and in connection with our services. We take reasonable precautions to prevent unauthorised access to your information. Accordingly, we will require our customers to confirm at least three pieces of personal information should they wish to obtain information about their account details.
Product & Service History
This information is kept indefinitely to enable us to track the evolution of product developments & history of products/services provided.
1. Dates of product and service provided
2. Type of product and/or service provided
3. History of product and/or service provided
Financial Information
The financial information we collect will only be used to bill you for the products and services you purchase. If you purchase by credit card, this information may be forwarded to our credit card processor (Stripe Payments, PayPal). Information passed to our payment processor will be passed via a secure connection (SSL). No credit card information will be held by Colm Warren Polyhouses Ltd.
The financial information Colm Warren Polyhouses will retain is as follows:
1. Invoice/Payment history
2. Manner of payment
3. Amount of payments
4. Date of payments
5. Bank details (for Direct Debit Purposes)
“Non-Personal Data” - We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website. Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
How do we share and disclose information to third parties?
We do not rent or sell your Personal Information to anyone. We may share and disclose Information (including Personal Information) about our customers in the following limited circumstances:
- Vendors, Consultants & Other Service Providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include our payment processing providers, website analytics companies (e.g. Google analytics), product feedback or help desk software providers, CRM Service providers, Email service providers, IT Support providers, Payroll, HR & Accountant providers, Website Hosting providers, Government agencies, Legal agents and others.
- Business Transfers: We may choose to buy or sell assets and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
- Colm Warren Polyhouses Ltd Group Companies: We may also share your personal data with our parent companies, subsidiaries, and/or affiliates for purposes consistent with Privacy Policy.
- Protection of Colm Warren Polyhouses and Others: We reserve the right to access, read, preserve and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of Colm Warren Polyhouses Ltd, our employees, our users or others.
- Disclosures of National Security or Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Data and Information Submitted to Third Parties on Our Network
This Privacy Policy does not apply to data or personal information that may be submitted to, or collected by, third-party websites hosted by Colm Warren Polyhouses or to domain names registered by Colm Warren Polyhouses Ltd. Such websites and domain names are not owned or controlled by Colm Warren Polyhouses Ltd. You should independently evaluate the privacy policies of such third-party websites before submitting data or personal information to them.
Is Personal Information about me secure?
We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. All sensitive information is collected on a secure server. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") technology. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.
Cookies and Tracking
Your Internet browser has the in-built facility for storing small text files - "cookies" - that hold information which allow a website to recognize your account. We use cookies to save your preferences and login information, and to provide personalized functionality. Specifically, we use different types of cookies for different purposes: (i) "required cookies" are necessary for our website to work properly, (ii) "performance cookies" allow us to analyse how Visitors use our website so we can measure and improve the performance of our website and (iii) "functional cookies" allow us to remember choices you may have made on our website. We may also use a third party service provider to send emails that you have agreed to receive. Pixel tags and cookies may be used in those email messages to help us measure the effectiveness of our advertising and to enable us to provide more focused marketing communications to you. You can reject cookies by changing your browser settings, but be aware that this will disable some of the functionality on the Colm Warren Polyhouses websites and services.
Customer Surveys: We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage our Users to participate in these surveys because they provide us with important Colm Warren Polyhouses Privacy Policy information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.
Social Media
Our website includes social media features (such as the Facebook "Like" button, Linked In, Twitter etc.). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature.
Log Files
We use IP addresses to analyse trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, it is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.
Your Privacy Rights
Correcting/Updating Personal Information
If a customer's information changes, or if a customer no longer desires our services, we will endeavour to provide a way to correct, update or remove that customer's personal data in our records. In most cases, this can be achieved via contacting our accounts department emailing us at info@cwp.ie.
Opt Out
By default, customers will receive invoices, these contacts are essential to the operation of our services and as such are mandatory. If a customer has given specific consent for marketing they will receive Colm Warren Polyhouses Marketing Emails. Customers can opt out of these newsletters and mailings at any time by using the unsubscribe link in any promotional email or as otherwise provided in the communication.
Public Forums
Please remember that any information you may disclose or post on public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from our community forums or testimonials, contact us at info@cwp.ie. In some cases, we may not be able to remove your personal information, in which case we will let you know why we are unable to do so.
Children
This website is not directed towards children and we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of 13 has been collected, we will use all reasonable efforts to delete such information from our database.
Changes to this Policy
We’re constantly trying to improve our Websites, Products and Services, so we may need to change this Privacy Policy from time to time as well. We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will alert you for example by placing a notice on our Websites and/or by sending you an email (if you have registered your email details with us) when we are required to do so by applicable law. Thus providing you with advance notice prior to the change becoming effective and giving you an opportunity to opt-out of such differing uses.
What if I have questions about this Policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to the attention of Data Protection Specialist: info@cwp.ie and we will try to resolve your concerns.
Valid from 25th May 2018
+353 (0)46 9546007
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